The application portal is for RENTERS seeking assistance for past-due rent, forward rent, and/or utilities. An application portal for LANDLORDS seeking assistance for tenants through the SAFHR program is in development, information will be posted as it becomes available.

Please note: eligible tenants will complete an online application. If requesting rental arrears or forward rent assistance, tenants must complete application in collaboration with their landlord. If requesting forward rent assistance, landlords must agree to not evict tenant for the months receiving assistance. If outstanding rental arrears are owed beyond SAFHR rental arrear awards, landlords must agree to non-eviction for remaining rental arrears and enter into a payment plan with tenant.

Applications will be evaluated for eligibility and completeness. Tenants will be notified of application status or additional requested items by email. For rental arrears and forward rent assistance applications, landlords will be notified of application status by email.

In order to successfully submit an application the tenant and landlord, if applying for rental assistance, must have an active email address. Special accommodations will be made for those without internet access and included in the application instructions.

Use Google Chrome or Firefox web browsers to complete application, use of other browsers, especially Internet Explorer can result in loss of functionality and incorrect or incomplete information being submitted in your application which could result in a delayed processing.

Applications for for UTILITY ASSISTANCE can be submitted now, but  processing for UTILITY ASSISTANCE will not begin before MARCH. Depending on the volume of utility requests, payment of utility requests could take several weeks after processing begins. If an application contain both rent and utility requests, the rental request and the utility request(s) will be processed separately. RENTAL ARREARS and FORWARD RENTAL ASSISTANCE applications will begin processing immediately. Applicants can submit more than one application for assistance, as long as it is not for the same type of request (i.e. rent, electric, gas, etc.) for the same time period.

  • Tenants will be able to complete an online application beginning February 15, 2021

  • Prior to applying, tenants should review the SAFHR eligibility requirements

  • This website will be updated with the SAFHR pre-application materials prior to the opening of SAFHR the application portal

Applications will be completed through an online system. Tenants must have a valid email address to submit an application. If requesting rental arrears of forward rent assistance, landlords must have a valid email to submit an application.



  • Review and confirm SAFHR Eligibility

  • Review SAFHR Pre-Application Materials

  • Complete Pre-Application Worksheet and gather all information needed to complete application



  • Tenants first create an account in the online application system and complete an online eligibility checklist

  • Tenant certifies that the household meets program criteria

  • Tenant completes all checkboxes

  • No additional information required



  • Tenants complete online application

  • Enter information on household and requested assistance

  • Upload required documents and forms

  • Certify application and agree to program requirements

  • If applying for rental assistance, enter landlord information to share link to landlord portion of application



  • If applying for rental assistance, landlords receive email link and create account in application portal

  • Landlords complete portion of online application

  • Provide contact and payment information

  • Upload supporting documents and forms

Applications will be reviewed for completeness and eligibility. If an application is not complete or has information that deems it ineligible, tenants will receive an email and will have 10 days to update and resubmit their application.


After completing these steps, the tenant will receive confirmation emails notifying them of a funding award. Landlords will receive confirmation emails notifying them of rental assistance awards. Rental assistance awards will be paid first. Utility requests will be reviewed and utility providers will be contacted to receive payment. If MHDC is able to collect the information to pay the utility provider, the payment will be made. If the utility provider will not accept payment, the tenant will be notified of an alternate process.


To be eligible for Missouri SAFHR financial assistance, tenant households must have an estimated household income at or below 80 percent of the Area Median Income (AMI) established by HUD. Area Median Income (AMI) is based on the County where the property/unit is located and the number of people in the household. As part of the SAFHR application, tenants will also have to select whether their household income falls in the 0-30% AMI range, 30-50% AMI range, or 50-80% AMI range in the application. Tenant income limits and income ranges can be determined by downloading the SAFHR Income Ranges worksheet and looking up the county of residence and household size.


Estimated household income should be based on the average income for the most recent 30 days or the household’s 2020 annual income if a tenant is not income eligible based on the most recent 30 day estimated income. Income estimates must include income for all household members over 18 years of age. If a household member has zero income, they can report this on the SAFHR application. The tenant will be expected to upload two months of income documentation for the most recent 30 days or an IRS form 1040 if 2020 annual income is selected.


Income includes, but is not limited to:

  • Gross income before taxes and deductions (including commissions, tips, bonuses, fees)

  • Payments from Social Security, annuities, retirement funds, pensions, disability and other similar types of periodic payments

  • Payment in lieu of earnings such as unemployment, disability compensation, social security income, social security disability insurance, and worker’s compensation

  • Monthly Income from government agencies excluding amounts designated for shelter, utilities, WIC, food stamps, and childcare

  • Alimony, child support and foster care payments

  • All basis pay, special day and allowances of a member of the Armed Forces excluding special pay for exposure to hostile fire

  • Sales from self-employed resources

  • Net income earned from operation of a business

  • Monthly interest and dividend income

Income DOES NOT include the following:

  • Income from government agencies designated for shelter, utilities, WIC, food stamps, and childcare

  • March and December 2020 federal individual stimulus payments are not considered income

Income should be calculated based on gross income (income received before taxes or deductions), unless income is earned from operation of a business. Income estimates should be annualized using the following calculations:

  • Hourly wages should be calculated by the number of hours worked per year (2,080 hours for full-time employment with a 40-hour week and no overtime);

  • Weekly wages by 52;

  • Bi-weekly wages (paid every other week) by 26;

  • Semi-monthly wages (paid twice each month) by 24; and

  • Monthly wages by 12.


To annualize other than full-time income, multiply the wages by the actual number of hours or weeks the person is expected to work.

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